About the role
You will decide what we say in public, which communities are worth showing up in, and how customer stories get permission and a publish date. You still write and review posts yourself. The contract is remote, and the measure is qualified conversations, not follower count.
What you'll do
- Own the editorial calendar and the rules for what we will not claim
- Build a small customer-story program with written permission before anything goes out
- Coach the associate on replies, tone, and when to stop engaging
- Bring product the questions that keep showing up in comments and community threads
What we're looking for
- You have run social or community for a B2B product and can show the calendar, not just the highlights
- Comfortable telling a founder a post should not ship
Nice to have
- Wholesale, 3PL, retail operations, or inventory software audiences