Privacy Policy

What we collect, why, and the control you have over your information.

Last updated June 30, 2026

The short version: we collect only what we need to run the Service, we don't sell your data, and you can export or delete it whenever you want. The full policy is below.

1. Who we are

Count My Boxes ("we", "us", or "our"), part of Pangloss Technologies, provides inventory and warehouse management software. This Privacy Policy explains how we handle personal information when you use our website and Service. For privacy questions, contact [email protected].

2. Information we collect

Information you provide

Account information — your name, email address, company name, and password (stored hashed).
Business data — the inventory, customer, supplier, and order data you enter into the Service.
Communications — messages you send us for support or sales.

Information we collect automatically

Usage data — pages viewed and features used, to understand and improve the product.
Device and log data — IP address, browser type, and timestamps, for security and diagnostics.
Cookies — see the Cookies section below.

3. How we use information

To provide, maintain, and improve the Service;
To authenticate you and keep your account secure;
To respond to your requests and provide support;
To send important service notices (and, only with your consent, product updates);
To detect, prevent, and address fraud, abuse, and security issues;
To comply with legal obligations.

4. How we share information

We do not sell your personal information. We share it only:

With service providers who help us run the Service (such as hosting and infrastructure), under confidentiality obligations and only as needed;
When required by law, or to protect the rights, safety, and security of our users and the public;
In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Cookies

We use cookies that are necessary for the Service to function — for example, to keep you signed in — and a limited set of analytics cookies to understand how the product is used. You can control cookies through your browser settings, though disabling essential cookies may break parts of the Service.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service. When you close your account, we delete or anonymize your personal information within a reasonable period, except where we must retain it to meet legal obligations or resolve disputes.

7. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can export or delete most of your data directly in the Service, or email us at [email protected] and we will help.

8. Security

We protect your information with encryption in transit, hashed passwords, access controls, and tenant isolation so each company's data is separated. No system is perfectly secure, but we take protecting your data seriously. Learn more on our security page.

9. International users

We may process and store information in countries other than your own. Where we transfer information across borders, we take steps to ensure it remains protected consistent with this policy.

10. Children's privacy

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from anyone under 18.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will update the "last updated" date above and, for material changes, provide additional notice where appropriate.

12. Contact

Questions about your privacy? Email [email protected] or visit our contact page.