About the role
Director of customer success owns retention. This contract is the inbox. You will answer how-do-I and something-looks-wrong questions about inventory, purchasing, and the customer portal, and you will write down the ones that are actually product bugs. Remote. You do not promise a ship date.
What you'll do
- Reply with the steps that match the screen the customer is on
- Reproduce a stock or order bug far enough to file it with the record id and what you expected
- Escalate a customer who cannot ship today, the same day
- Add the missing help step when you answer the same question twice
What we're looking for
- You have done product support for business software
- Patient with operators who are mid-shift and short on time
Nice to have
- Inventory, wholesale, or accounting tools